REFUND POLICY
At matcha-tv, we sell digital IPTV services that are delivered instantly. Please read this Refund Policy carefully before making a purchase.
Digital Product Policy
All IPTV subscriptions are digital products.
Once access is delivered and activated, the service is considered used.
No Refund Policy
We do not offer refunds for:
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Change of mind after purchase
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Incompatibility with user devices or apps
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Internet connection issues or ISP blocking
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Buffering, freezing, or temporary channel outages
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Partial use of the subscription
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Account suspension due to policy violations
Eligibility for Refund
Refunds may only be considered if:
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The service was not delivered at all, and
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Our support team is unable to activate or replace the service
In such cases, the issue must be reported within 24 hours of purchase.
Trial and Testing Responsibility
Customers are responsible for:
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Ensuring device compatibility before purchase
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Requesting a trial (if available) before buying a long-term plan
Failure to test the service does not qualify for a refund.
Chargebacks and Disputes
Unauthorized chargebacks or payment disputes may result in:
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Immediate service termination
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Permanent account suspension
Customers are encouraged to contact support before opening any disputes.
Refund Method
If a refund is approved:
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It will be issued using the original payment method
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Processing time depends on the payment provider
Contact for Refund Requests
All refund requests must be sent to our support team with:
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Order number
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Reason for request
Email: contact@matcha-tv.com